Strategy-led technology. Built to perform.
KTW Crest designs and delivers CRMs, dashboards, commerce platforms and custom applications that turn complex business needs into working software.
One team, from first workshop to post-launch improvement.
Interface imagery reserved for KTW Crest product screenshots.
Eight practices, one delivery model
Each engagement is scoped around the outcome you need, not the tools we happen to like.
Digital Strategy & Advisory
Product discovery, solution architecture and roadmaps you can fund and defend.
CRM
Strategy, implementation, configuration and optimisation so customer data finally lives in one dependable place.
Dashboards & Business Intelligence
Reporting and decision-support tools executives actually open, built on definitions your teams agree on.
Commerce
Storefronts, payments and operations joined up, so selling online stops creating manual work.
Custom Applications
Web, mobile, portal and line-of-business systems for the workflows off-the-shelf software will not fit.
Integration & Automation
APIs, middleware and process digitisation that remove re-typing between systems.
Product Design & Experience
Research, service and interface design for adoption, not decoration.
Programme & Project Delivery
Programme and project management, QA and governance from kickoff to handover.
From complexity to clarity
Tell us which is closest to your goal and we will point you to the right practice.
One view of the customer
CRM strategy & integration“Customer information is scattered across spreadsheets, inboxes and two systems that disagree.”
See the numbers clearly
Dashboards & BI“Reports take days to assemble and still get challenged in the meeting.”
Commerce that runs itself
Commerce & automation“The online store works, but fulfilment and finance are held together by manual steps.”
Rescuing an existing build
Custom application rescue“A previous build was delivered, but nobody can safely change it.”
Five steps, run with consulting discipline
Discover, Define, Design, Deliver, Improve — each step has named outputs, so you always know what you are approving.
Discover
Stakeholder interviews, current-state review and a written problem statement.
Define
Scope, success measures, architecture options and a delivery plan you approve.
Design
Process, data and interface design, validated with the people who will use it.
Deliver
Build in increments with QA, documentation and a rehearsed launch.
Improve
Post-launch support, adoption review and a backlog for the next increment.
Adaptable expertise, not narrow specialisation
Our methods transfer across contexts. We will tell you plainly where we have direct experience and where we would be applying proven practice to something new.
Areas of experience
Areas of experience do not imply a partnership, certification or endorsement.
Multidisciplinary practitioners
One team across strategy, data, design and delivery — not a hand-off between silos.
Senior consulting experience
Practitioners who bring senior experience from large-scale transformation programmes.
Named outputs at every step
Each step has named outputs, so you always know exactly what you are approving.
Tell us what needs to work better
A senior consultant reads every enquiry. We will confirm scope, price and delivery dates together — and reply within two working days.
- A senior consultant reads every enquiry.
- We confirm scope, price and delivery dates together.
- Nothing is sent until you approve it.